This policy explains what personal information ProSites collects through prosites.co.za, why we collect it, and what you can ask us to do with it. We follow the Protection of Personal Information Act, 2013 (POPIA).
Who we are
ProSites builds websites and provides Callout, a job management app, for home service businesses. We are based in Cape Town, Western Cape, South Africa. For anything to do with your personal information, email hello@prosites.co.za.
What we collect
We only collect what you choose to send us:
- The Get Started form: your name, business name, mobile number, email address, trade, the areas you work in, the package you are interested in, whether you have a logo and photos, and any notes you add.
- WhatsApp and email: your name, number or address, and whatever you write to us.
- Technical details: when you send a form, our hosting provider records your IP address and browser type, which we use to block spam.
The demo websites on this site are samples. Their quote forms do not send or store anything you type in.
We use Google Analytics to see how people use this website, such as which pages are visited and how visitors arrive. It sets cookies in your browser and collects information such as your device, browser, approximate location and the pages you view. We use this only to improve the site, and we don't use it to identify you. You can block these cookies in your browser settings, or use Google's Analytics opt-out add-on.
We also use the Meta Pixel, which sets cookies so we can measure our Facebook and Instagram ads and show them to people who have visited this site. It records the pages you visit and when you tap to call, WhatsApp us or send the Get Started form. When you send the form, we also send Meta a scrambled (hashed) copy of your email address, number and name so it can match the enquiry to an ad you saw. Meta can't read these details from the hashed copy. You can control the ads you see in your Facebook or Instagram ad settings, or block these cookies in your browser settings.
Why we use it
- To reply to your enquiry and quote for your website.
- To build, host and support your website and job app if you become a client.
- To send invoices and keep the business records the law requires.
We do not sell your information, and we do not add you to a mailing list unless you ask us to.
Who we share it with
We use a small number of service providers to run the business, and they only handle your information to provide their service to us:
- Netlify, which hosts this website and receives form submissions.
- Google, which provides Google Analytics.
- Meta, which provides the Meta Pixel and measures our Facebook and Instagram ads.
- Our email host, which stores our email.
- Supabase, which stores the data in Callout, our job management app. We record your enquiry there so we can follow it up.
- WhatsApp (Meta), when you choose to message us there.
Some of these providers store data outside South Africa. We only use providers that protect personal information to a standard comparable to POPIA. We will also share information if the law requires it.
How long we keep it
If you enquire and do not become a client, we delete your details within 12 months. If you become a client, we keep your details while we work together, and invoices and accounting records for as long as tax law requires, usually five years.
How we protect it
Access to your information is limited to the people who need it to do the work, and it is stored with providers that use encryption and access controls.
Your rights
Under POPIA you can ask us:
- whether we hold information about you, and for a copy of it;
- to correct or update it;
- to delete it, where we no longer need to keep it;
- to stop using it for a particular purpose, such as marketing.
Email hello@prosites.co.za and we will reply within 30 days. If you are not happy with how we have handled your information, you can complain to the Information Regulator at inforegulator.org.za.
Changes to this policy
If we change how we use personal information, we will update this page and the date at the top.